Returns & Exchanges

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us,

Jennifer Wirtz, MOANINA
Grafenberger Allee 277-287
40237 Düsseldorf


of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email).

To comply with the time deadline, it is sufficient that you send the cancellation or return the goods before the end of the cancellation period. You may use the attached model cancellation form, but it is not obligatory.

Effects of cancellation

If you cancel this contract, we will reimburse you all payments we received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation form

If you wish to cancel this contract, please complete and submit this form.

To: Jennifer Wirtz MOANINA, Grafenberger Allee 277-287,40237 Düsseldorf, E-Mail:

– I/We (﹡) hereby give notice that I/We (﹡) cancel my/our (﹡) contract of sale of the following goods (﹡)
– Ordered on (﹡) / Ordered on (﹡)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(﹡) Delete as appropriate